How it all works When a 999 call is made, the caller will firstly be transfered to the telephone company operator, who will say to the caller "Emergency which service to do you require?". If the caller asks for the ambulance service the operator will then ask the caller for the telephone number they are calling from (in case the call becomes disconnected) and transfers the call to the ambulance control centre.
Help starts as soon as the 999 call is answered by the Ambulance control room. The first thing asked is the address where the ambulance is required. As soon as this information is given, a "Control Dispatcher" will immediately start an ambulance en-route. At this point the Dispatcher also checks to see if there is a Community First Responder on duty within the area and if there is they will alert them by sending a pager message via the computer system directly to the First Responder within seconds of the call being made. The dispatcher has various resources available, including Accident and Emergency Ambulances, FRV's (single crewed Paramedic Fast Response Vehicles - see below), Community First Responders (CFR's) such as the Blackwood First Responders team
BACK
build your own website